Faster processing & workflows for claims management.
FastDox’s customer portal gives claims teams a centralised place to view information, track statuses and monitor progress in real time. With built-in AI assistants users can check updates, ask questions and resolve common queries 24/7.
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Why choose FastDox for Claims?
FastDox brings together onboarding, workflow automation, AI, and compliance — all in one platform for claims teams.
Digital Onboarding & Client Engagement.
Claims processes are frequently slowed down by missing information, unclear evidence requirements, and repeated back-and-forth between teams and clients. FastDox gives claims teams a structured way to bring claimants into a single digital intake journey, where information and supporting documents can be requested clearly and submitted in one central hub.
As a result, claimants can see what’s outstanding, respond when they’re ready, and return to the process without losing context. For claims teams, this reduces time spent chasing updates and helps ensure communication is clear and consistent throughout the early stages of a claim.
Compliance & Verification.
Claims decisions may be reviewed after a case has progressed, particularly when outcomes are challenged or evidence is reassessed. FastDox maintains a complete record of verification steps, supporting documents, and key actions within each case, creating a clear audit trail without retrospective reconstruction.
Everything sits together in one place, creating a clear timeline of what was provided, when it was reviewed, and how decisions were supported. This makes it easier to respond to audits, disputes, or regulatory scrutiny without reconstructing events from emails or shared drives.
AI Automation.
FastDox uses AI to support specific points in the claims process where manual handling slows things down or introduces inconsistency. Incoming documents can be automatically recognised, categorised, and linked to the right case, reducing the need for teams to review and sort information before work can begin.
Data extraction and validation help identify key information as documents are received, rather than relying on manual review. This allows claims teams to assess information faster and focus attention where closer judgement is required. Our automation works within defined workflows, supporting accuracy and case capacity without removing control from the people responsible for core decisions.
Workflow Transformation.
In claims handling, evidence requests, checks, and approvals tend to overlap rather than follow a neat sequence. Instead of relying on manual coordination, FastDox applies a defined workflow to these steps, bringing structure and efficiency to how cases move forward.
As information is received or checks are completed, workflows can progress in line with the rules that have been set. If something is missing, cases can be held at the appropriate point until requirements are met. Tasks, checks, and approvals are surfaced to the right people, giving teams a clearer view of what is ready to move forward and what still needs attention.
Integrations with your day-to-day apps.
Once a claim moves beyond intake, the information collected needs to be usable elsewhere. Decisions, documents, and supporting evidence are often passed into core claims systems, reporting tools, or finance platforms for settlement and review. FastDox is designed to feed those downstream processes.
With thousands of integrations available, data captured during intake and verification can be passed on in a structured way to the systems teams already use. This reduces rekeying, avoids mismatched records, and helps keep claim files consistent as cases move through later stages.
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Explore how FastDox brings digital onboarding, compliance, AI automation and workflow transformation together in one intelligent platform for claims management teams.
